Refund policy
Refund Policy
We understand that sometimes a product may not fully meet your expectations, we're here to help! If you'd like to return an item, please note that return shipping costs and arrangements are your responsibility. We recommend using a tracked delivery service for your own peace of mind. If you have any questions, feel free to reach out to us at hello@pinpeople-amsterdam.com we're always happy to assist!
Right of Withdrawal (EU)
If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
To exercise your right of withdrawal, you must inform us of your decision before the 14-day period expires by sending a clear statement to hello@pinpeople-amsterdam.com. You may use the model withdrawal form below, but it is not obligatory.
Once you have notified us, you have an additional 14 days to return the item(s) to us. Return shipping costs are at your own expense. We will refund the full order amount (excluding return shipping) within 14 days of receiving your returned item, using your original payment method.
Model Withdrawal Form
To: Pin People Amsterdam: hello@pinpeople-amsterdam.com
I hereby give notice that I withdraw from my contract of sale of the following goods:
- Ordered on: ___________
- Order number: ___________
- Name: ___________
- Address: ___________
- Date: ___________
Returns
You have 14 days from the day you receive your order to request a return.
To be eligible for a return, the item must be unused, in its original condition, and in its original packaging. Please keep your proof of purchase or invoice.
To initiate a return, please contact us at hello@pinpeople-amsterdam.com. Once your request has been approved, we'll email you with instructions on how and where to send the package. Items sent back to us without a prior return request cannot be accepted.
Damages and Complaints
Please inspect your order upon arrival. If something is damaged, defective, or incorrect, contact us right away so we can make it right.
Exchanges
The fastest way to receive the product you want is to return the item you have. After your return has been processed, you can place a new order for the desired item.
Refunds
Once we've received and inspected your return, we'll notify you whether the refund has been approved. If approved, the amount will be refunded automatically via your original payment method. Please allow up to 10 business days for this process. Note that your bank or credit card company may also require additional time to finalize the refund.
If more than 18 business days have passed since your refund was approved, please contact us at hello@pinpeople-amsterdam.com.